Seven columns of light on a dark horizon — one for each market: New York, Toronto, London, Berlin, Dubai, Sydney and Auckland. A column is lit while that market is inside its local working hours, so at any moment someone is on.
Built for the way US brands sell.
Window Nine is the AI operations layer for ecommerce brands across the US and Canada — run at the speed US commerce moves, with senior operators in your timezone.
Your store runs 24/7. Your operation should too.
Built for ambitious ecommerce brands across the US and Canada
Where US commerce gets heavy.
They never show on the org chart. They still cost you sales.
Peak is a US clock, not yours
Traffic spikes when your team is asleep.
The shelf is a two-front war
Shopify, Amazon and Walmart, all on one small team.
Ad platforms disagree with GA4
Meta, Google and GA4 report three different truths.
Support sets the review score
A slow reply becomes refunds, chargebacks and one-star reviews.
The report is a person's morning
Weekly numbers rebuilt by hand from four tools.
Freelancers stall, a hire is heavy
Past contractors, not ready for an internal ops team.
Seven pillars, run for you.
AI carries the repetitive load; senior operators make the calls that matter.
Shopify Operations
Your storefront run as a managed operation — before peak finds the cracks.
AI Dashboard Automation
Shopify, ads, support and marketplaces on one screen, briefed each morning.
AI Customer Support
Fast, on-brand replies around the clock; judgment calls routed to a human.
Growth & Paid Media Operations
Clean tracking across Meta, Google and TikTok; budget follows the return.
Marketplace Operations
Amazon and Walmart coordinated — Buy Box, account health and listings watched.
AI Workflow Automation
Orders, returns, invoices and reporting wired to run themselves.
Operator Pods & Offshore Execution
Senior operators on your schedule, without a heavy US hire.
We start where you sell.
Built around US and Canadian operating standards first.
Built to US buyer expectations
Fast replies, clear returns and a checkout that feels domestic.
Strategists in your timezone
A senior operator on US hours owns your roadmap and the numbers.
Privacy-conscious by default
We work access-light and keep every account and credential in your name.
One shelf, one operation
We coordinate storefront and marketplaces as one operation, not silos.
Also supporting select English-speaking commerce teams in the UK, Australia, New Zealand, Ireland, UAE, and Singapore.
That's a secondary point, not a global-agency claim. The US and Canada come first in how we staff and build.
See where your US operation is leaking.
Request the free Commerce Operations Audit. A senior operator reads your storefront and marketplaces, then hands you a prioritized 30-day plan as a PDF — no access needed, no call required.
general — hello@windownine.com
new business — newbusiness@windownine.com