Window Nine
Engagements · Pricing

Four ways to work with us.

A one-off project or a standing operating partner — you choose the shape. Start with the free audit.

Request the free auditThe seven services →
The premise

Every engagement starts with the same audit.

Free · 5 business days · no access required

Is this a fit?

Built for brands with meaningful operational volume — not one-off micro-tasks.

Too complex for freelancers, not yet ready for a full internal ops team? You're in the right place.

  • Free Commerce Operations AuditFree for any serious Shopify or marketplace brand. Start here.
  • Fixed-scope sprintOne defined build with a clear finish line. Custom quote after the audit.
  • Monthly managed operationsFor brands ready to invest in ongoing operations, not a one-off task.
  • Operator podManaged execution capacity inside your own systems and hours.
T+00The four models
How to work with us

Pick your shape.

From a free diagnostic to a senior pod inside your team — one path, entered wherever you're ready.

  1. 01Auditfree
  2. 02Sprintproject
  3. 03Managedmonthly
  4. 04Podper-seat
You receive

Sample finding pack

PDF · 30-day plan

Prioritized, yours to keep

You receive

A fixed workflow build

scoped in writing

Documented · handed over

You receive

Dashboard + weekly action queue

live reporting

Standing operator

You receive

Daily task board + QA checklist

senior pod

On your hours & tools

01
Start here

Free Commerce Operations Audit

The entry point — start here

Best for

Any serious Shopify or marketplace brand deciding whether we're the right operating partner. No commitment, no access required.

Typical scope

We map your operation from your answers and public surface — revenue leaks, dashboard gaps, support bottlenecks, marketplace risks and the first automations worth running.

Deliverables

  • A practical PDF, specific to your store
  • A prioritized 30-day action plan
  • An honest read on fit — including if it's no
Timeline
5 business days from request to PDF
Pricing
Free. It's how we earn the first conversation.
Request the free audit
02

Fixed-Scope Sprint

A defined project with a clear end state

Best for

A brand with one concrete thing to ship — a dashboard, a support setup, a storefront fix pack — and a clear finish line.

Typical scope

One defined build, scoped in writing — what's in and out stated plainly up front.

Deliverables

  • A written scope with a named senior lead
  • The build itself, documented and handed over
  • Weekly updates and a clean handover pack
Timeline
Typically 2–4 weeks, scoped after the audit
Pricing
Fixed quote after the audit. Scoped to the work, flat.
Talk through a sprintSee the seven services →
03

Monthly Managed Operations

A standing operator relationship

Best for

A brand whose operations have outgrown freelancers — enough volume that something needs someone on it every day.

Typical scope

Ongoing operations across one or more pillars: a standing operator, a monthly plan, live reporting, senior review on anything touching revenue.

Deliverables

  • A standing operator and a monthly plan
  • Ongoing work across your chosen pillars
  • Live reporting and a direct line — no relay
Timeline
Live 1–2 weeks after the audit; month-to-month
Pricing
Flat monthly retainer. Never a percentage of spend.
Scope a monthly engagementExplore the seven pillars →
04

Embedded Operator Pod

A managed senior pod inside your team

Best for

A brand needing capacity inside its own systems and hours — the missing middle between in-house and freelancers.

Typical scope

A managed senior pod on your tools and hours. Vetted, coached and backfilled by us; directed by you.

Deliverables

  • Vetted senior staff on your hours and tools
  • QA, coaching and fast backfill, built in
  • One point of contact who owns the outcome
Timeline
3–6 weeks — we hire and train before you pay
Pricing
Per-seat monthly, flat. Designed for meaningful volume.
Design your podRead about Operator Pods →
How pricing works

No numbers before the scope.

No rate cards, no quote before we've read your brand. Pricing follows the work.

01

Custom quote after the audit

We don't quote before we understand the work. The audit comes first; the number follows the scope.

02

Scoped to the work, flat

Flat retainers and fixed quotes — never a percentage of your ad spend or revenue.

03

Built for meaningful volume

For brands with enough operational weight that senior, managed delivery pays for itself.

The same in every model

What holds, whichever you pick.

Sprint, retainer or pod — written into every engagement, not offered as an upsell.

  • 01

    You own everything

    Accounts, code, credentials and data sit in your name from day one. Not ours, ever.

  • 02

    30-day exit, no hostages

    Month-to-month after the initial term. Leave with 30 days' notice and keep all of it.

  • 03

    No percentage-of-spend

    Flat retainers only. Our incentive is your return, not the size of your ad budget.

  • 06

    Senior-only delivery

    Every workstream is led by someone who has shipped it before — more than once.

Not sure which fits?

Most brands don't know yet — and shouldn't have to guess. Start with the free audit; the right model usually picks itself.

Request the free audit

Prefer to talk it through first? Contact us → A senior operator replies within one business day, at newbusiness@windownine.com.

The next step

Start with the audit. Decide from there.

Every engagement begins the same way — a free Commerce Operations Audit, no access and no call required. A senior operator replies within one business day.

Request the free audit

general — hello@windownine.com

new business — newbusiness@windownine.com